Frequently Asked Questions

Do I Need A Referral?

Not at all, our team are first contact practitioners so you may book in without a referral from your GP. Depending on your pain or condition, your practitioner may contact your doctor or other health professionals to ensure you are receiving the appropriate assistance you need for your recovery.

Do You Have HICAPS?​

Yes, we have a HICAPS machine at the clinic, so bring your private health fund card and we can swipe it for instant rebates. Note: To claim on the spot health rebates, you must present your health insurance card at the time of payment. Alternatively, an invoice can be issued to allow for self-claiming through your private health provider.

Are You Open On Public Holidays?​

We are not, most find it hard to commit to an appointment on public holidays.

What Should I Bring?​

Please bring any referrals/paperwork (relevant for Return to Work, Chronic Disease Management plans, DVA or NDIS claims) or scans such as X-Rays, Ultrasounds and MRI’s related to your condition.

How Many Consultations Do I Need?​

At StudioXPhys we strive to get you back to full health and activity in as little treatments as possible, and as such, the number of consults required will be based on how well your injury is recovering on a session by session basis.

Do You Accept Return To Work / DVA / NDIS & CTP Claims?​

Yes. We accept all Return to Work (Work Cover), DVA, NDIS and CTP claims. Note: Please call to arrange your Return to Work/ DVA/ CTP/ NDIS appointment. We do ask that you bring all the appropriate paperwork on your initial consultation to ensure there is no delay in treatment and management.

If we have not answered the question you have, please call our friendly staff on (07) 5522 9577.

How Long Are The Appointments?​

Initial appointments are 45 – 60 minutes. Subsequent appointments are 30 minutes. All Medicare consultations are 30 minutes. Longer appointments are available if arranged prior to your consult.

What Is Late Cancellation Policy?​

As we run a popular clinic, we need at least 24 hours notice, so that your appointment slot can be given to someone on the waiting list. If you cancel with less than 24 hours notice, you may be charged a late cancellation fee.

Can I Get Private Health Cover Rebates?​

Yes, depending on your cover plan, you may be eligible for rebates.

What Do I Wear?​

Please wear loose fitting clothing that will allow access to and movement of the injured or painful areas. This allows for better assessment and therefore better understanding of your current pain or condition.

Do You Accept Chronic Disease Management Plans?​

Yes. We accept Medicare Chronic Disease Management (CDM) plans (formally known as Enhance Primary Care or EPC plan).Note: Please call to arrange your CDM appointment. You will need to provide a copy of your CDM referral at your initial consultation in order to proceed with treatment and management of your condition.

Will I Be Given Exercises To Do?​

You will be given a series of exercises (movements) in order to speed up your recovery and prevent recurrence of the injury. All exercises are trialled within your consultation to ensure they are appropriate for you at that time. This may consist of strengthening and/or stretching exercises appropriate for the rehabilitation of your pain or injury. As some injuries or pains are ongoing or have been present for months or even years, home exercises allow for improvement to continue further between physiotherapy appointments. The more recovery we can produce at home, the less you will need to see us in the clinic!


Does Medicare Subsidise For Telehealth Consultations?​

Yes, medicare allows you to claim your GP referral for Telehealth.

Am I Able To Claim Private Health?​

Yes, you may be able to use your private health to claim your online consultation. Claiming your private health for online consultations has only been a recent change based on the recent COVID-19 restrictions, its best to check with your insurer before your first appointment just to make sure your private health insurer covers “Telehealth” with an Allied Health Professional.

Does NDIS Cover Online “Telehealth” Consultations?​

Yes, as an NDIS participant you absolutely have access to online telehealth consultations with your provider.

I Normally Get Hands On Treatment, Can A Telehealth Consultation Help To Relieve My Pain?​

Yes, an online consultation can help you to achieve relief from pain. We share with you other ways in which you can target the painful areas.


What Is The National Disability Insurance Scheme (NDIS)?​

Yes, we have a HICAPS machine at the clinic, so bring your private health fund card and we can swipe it for instant rebates. Note: To claim on the spot health rebates, you must present your health insurance card at the time of payment. Alternatively, an invoice can be issued to allow for self-claiming through your private health provider.

This is Australia’s first National Insurance Scheme for people with a disability. The NDIS is federally funded and managed safety net that provides funding for supports and services for people with a permanent and significant disability.

I’ve Just Been Approved For The NDIS, What do I do now?​

You will need to start preparing for your planning meeting with the NDIS. It is important to get organised before the meeting so you can get the most out of it. An example of this is researching what types of services/supports are funded under core supports, and an estimate or recommendation of how much funding you would like. A list of preparation before the meeting can involve:

  • Gathering necessary paperwork, assessments and diagnosis
  • Making a list of goals you would like to achieve to improve your daily life
  • Making a list of supports you currently access or need to access

How Much Money Do I Have On My Plan and What Does It Cover?​

This is unique for each participant. Our explanation of your NDIS plan
Watch here: NDIS agreement

This will show you where to find how much funding you have. The wording that describes what you are covered for can be very confusing. If you see words like:

  • Therapeutic Supports
  • CB Daily Living
  • Health & Wellbeing
  • Ex Phys and Personal Training
  • Assistance with Daily Life
Then you are most likely covered for one or all of our Allied Health Services. Please call our Friendly team to find out more.

What Does An NDIS Plan Look Like And What Is Included In The Plan?​

We have made this short video with an explanation of your NDIS Plan. Watch here: NDIS Video

What Supports and Services Can I Receive Under The NDIS?

The supports and services provided must be ‘reasonable and necessary’ and are determined when creating your NDIS plan. These support and service must also:

  • Reach specific short and long term goals Initiate greater independence
  • Increase Social/Economic
  • Contribution Develop
  • Community Capacity
  • Represent Value for the funding

Massage Therapy

What Does The First Session Involve?​

It is vital that the first session involves more than just getting stuck in to a massage to make sure you get the best results. Starting with a bit of chatting, to find out what is going on with your body and to make sure you get your desired results and style of massage. Then our massage therapist will do a quick postural and movement assessment to look for any causes for pain or other issues. Then you can lay down on the massage table and enjoy the hands on experience.

How Often Should I Get A Massage?​

This is different for each person, but for pain and other soft tissue conditions it could be once or twice a week for the first few weeks, and once a fortnight or month when you have reached the maintenance stage.

How Long Should My Massage Be?​

We recommend all Initial massages are 60 mins to get the best results
After that, massages can be 60 mins or 30 mins based on the Massage therapist’s recommendations and your body’s results.

Which Suburbs Do You Offer Massage Therapy To?

We offer massage therapy to a wide range of suburbs and towns around Mudgeeraba and Hope island.

Reformer Pilates

What Is A Reformer Pilates Machine?

The Pilates Reformer is an exercise machine designed to utilise Pilates Techniques. It can be used for clinical rehabilitation or an intense and challenging workout. Leverage, springs and body weight are used as resistance to movements targeting specific muscles.

What should I Wear To Reformer Pilates?​

We recommend you wear comfortable clothing that you can move and stretch in. We ask you to wear socks for hygiene and safety reasons. Pilates socks with grip soles are available for purchase if you forget socks or would like a pair for safe movement.

Can I Claim Private Health Rebates For These Classes?

For some Clinical Exercise classes you may be able to claim private health rebates. These classes require an initial consultation first and involve a Physio or Exercise Physiologist prescribing specific exercises using the reformer and other rehabilitation equipment to treat your condition and improve your overall health and fitness. Call to book an Initial Consultation on (07) 5522 9577.

I’ve Done Mat Pilates But Not Reformer, What Is The Best Option?​

We do suggest you complete an Initial Reformer Session with a Pilates trained Physiotherapist or Exercise Physiologist, especially if you have current or past injuries and pain. This will greatly benefit you and others when joining your first group class. We want to spend the time with you to make sure you are comfortable with the Reformer, the movements and the techniques so you can confidently practice them throughout the class at the studio knowing they are performed correctly and safely.

How Many Appointments Should I Do?​

For beginners, we recommend just one class in your first week to see how your body feels after the session and to give your muscles time to recover. If you are reasonably fit, you can start with 2 classes a week. If you are experienced with the Reformer, you can do as many classes as you like, remembering to listen to your body and allowing recovery when needed. We find once you are a bit more experienced that 2 or more classes a week see’s the best results.


Is The Pool Warm?​

The indoor hydrotherapy pool we use at the Mudgeeraba Aquatic Centre is usually between 30-34°C which is comfortably warm and should feel pleasant to exercise in. The heat also increases blood flow which aids in pain relief and recovery.

How Do I Pay For My Hydrotherapy Class?​

If you are paying privately you can either bring cash with you and give to our physiotherapist on site. If you wish to pay eftpos or get private health rebates on the spot, you will need to go to Studio X Phys across the road before the class, swipe your card and then either walk or drive across to the pool. If a third party (e.g workcover, NDIS etc.) is paying, you will need to give all that information to Studio X Phys before your first  class.

I’d Like To Come To The Hydrotherapy Classes, But I Can’t Make The Class Times, Are There Any Other Options?​

No worries, you can do one on one hydrotherapy sessions at other times. Once you have done 2-3 sessions or more (depending on your safety and ability to perform the exercise correctly) you can get a program and come at a time that suits you (check open pool times).

Are There Change Rooms On Site?​

Yes there are both male, female and disabled change room facilities on site.

Do You Do Private Hydrotherapy Sessions For Rehabilitation Or Clients With A Disability?​

Of course! Once you have your first assessment consultation at the clinic, we can organise a time to do private hydrotherapy sessions with you at the pool.

Women's Health

When Should I See a Physiotherapist After Having My Baby?​​

You can see a physio anytime after you have your baby, we are able to give you appropriate exercises to meet the needs of your body. If you are wanting to get back to exercise it is recommended to recommence after you 6 week doctor check up.

Why Am I Getting Neck Pain With Breastfeeding?​​

Posture is very important with breastfeeding and we can help this by using a feeding pillow or pillows from around the home. It is important to bring the baby up to the breast and have it supported on the pillows, without you having to hold the weight of your baby. Remember to bring the baby to the breast, not the breast to the baby!

Are Pelvic Floor Exercises Necessary Even if I Have Had a C-Section?​​

Yes, it is important to commence these after having a baby, because the weight of your baby has been sitting on your pelvic floor for the last 9 months. There are different types of pelvic floor exercises we can prescribe you depending on your needs.

How Long Will It Take for My Stomach Separation to Return to Normal?​​

How long will it take for my stomach separation to return to normal?
This can depend on a number of factors. Firstly, what number baby this is for you and also what was the separation before the pregnancy (which is often unknown). As a general rule we would like to see the separation get back to one finger width before returning to sit ups. There are many exercises that we can prescribe for you that will aid in the increase in core strength.


How Long Are The Sessions?​

The sessions are approximately 30 mins, however you can stay longer to do cardio or stretching after your program.

Do You Have Packages Or Is It Just Pay Per Session?​

Yes we have pay per session, 10, 20 session packs, and monthly packs which work out to be better value per session.

Can I Claim My Private Health?​

You may be eligible for private health rebates. We can do a quote in the studio or you can call your private health fund to find out if you are eligible.

How Many Others Are There At The Same Time?​

There are 2-5 people booked at any appointment time.

Why Do You Use These Types Of Machines?​

The MedX and Keiser Equipment has the most advanced technology on the market. The 0-5% friction, cam loaded (changes load throughout the movement), restraint machines, make sure you target the muscles in the safest way and only 90-120 seconds under load. This makes it great for rehab and strength training. The Keseir pneumatic loaded machines have air resistance, allowing you to do movements at speed. Great for sports and training for power.

How Long Can I Continue For?​

We recommend that you do a minimum 12 weeks to see results, however a lot of people enjoy their program and want to maintain their results, so they end up coming to the studio as their regular exercise routine is ongoing.

Is The Training Supervised And By Who?​

All sessions are designed and supervised (inc. machine set up) by an exercise physiologist or physiotherapist, which means you get the most out of each session, avoid injury and the program is changed/progressed as needed.

Do I Book An Appointment Or Can I Just Come Whenever I Like?​

Yes you do have to book an appointment. This is to make sure you get the most out of your session and there are not too many people in at any one time.

How Long Until I Can Expect Results?​

Everyone is different, but usually if you are coming in a minimum twice a week, you will start to see noticeable results in 6-12 weeks.

Is It Only Machine Based Or Are There Other Forms Of Exercise?​

We have a variety of machines and functional equipment in our studio. We have 16 weight/rehab machines, 4 cardio machines, a barbell and squat rack, dumbbells, kettlebells, medicine balls and any other piece of functional equipment you can think of!

Shockwave Therapy

What Is Shockwave?​

Radial shockwaves are acoustic sound waves transmitted by a shockwave trigger held against the skin. This can access the underlying tissues to help trigger a response in musculoskeletal tissue for acute and chronic conditions. This can help with faster healing and tissue regeneration. Some of the Medical Effects are reversing chronic inflammation, stimulating new collagen production, new blood vessel formation, eliminating calcification, pain reduction and releasing trigger points.

What Are the Side Effects After the Treatment?​

You may feel some soreness and this can increase the night following the treatment. There may also be some redness and bruising to the treatment area. You should rest from aggravating activities for 1-2 days after treatment. You may start to experience pain relief and improvements in function the next few days after the first treatment.

If we have not answered the question you have, please call our friendly staff on (07) 5522 9577.

What Happens During a Shockwave Treatment?​

The initial phase of treatment may cause some deep pain however this indicates the shockwaves are correctly targeting the problem. This can be followed by numbness and heaviness, and towards the end of the treatment this becomes less painful. The treatment takes approximately 10 minutes and you may receive up to 2000 pulses. Many of our patients find pain relief 5-10 days after the first treatment and depending on your condition and your tissue response you may require from 1 to 8 treatments.

InBody Body Composition Analysis

When Should The Scan Be Conducted?​

As close to an empty stomach as possible, first thing in the morning is ideal. You can do it during the day as long as it is a few hours since your last meal. It is important that your subsequent scans are done at roughly the same time of day for accuracy.

Are There Any People Who Are Not Allowed To Use The Inbody?​

People with defibrillators or pacemakers should not be tested due to the low current sent through the body. Pregnant women should not be tested due to changes in water content providing inaccurate results.

What Conditions Can The Inbody Be Used For?​

  • Obesity – for effectiveness of treatment, maintenance and check ups.
  • Weight – related conditions (e.g diabetes, high cholesterol, high blood pressure, arthritis, osteoporosis, weight management programs) – for effectiveness of treatment, maintenance and check ups.
  • Surgery – for decisions on necessity of surgery, confirming surgery results and doing follow ups.
  • Patients with water imbalance – constant check of water balance, before or after dialysis treatment.
  • Rehabilitation – prescription of appropriate treatment and effectiveness of physical therapy.
  • Post Menopausal Females – monitoring regular compositional changes and good health.

What Should I Do Before The Test?​

Use the bathroom as the volume of urine is included in the weight mass and may contribute to measurement error. Also try and remove any jewellery, metal or excess clothing before stepping on the scanner.

How Long Does The Scan Take?​

Approximately 30-60 seconds. Explaining the results can take 2-5 minutes.